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◆ Real Client Story

The engineering firm that made its software free

A documented ABAX project. Real problems, real iterations, real numbers. By the end of year two, the owner felt the whole system had cost him nothing, because it paid for itself out of the money it made him.

$180k

New value in year one

$55k

Costs saved, year one

+35%

Sales from the client portal

0

Net cost after 2 years

This is a real project. The client's name is withheld for confidentiality; every figure below is theirs.

The client

A commercial engineering firm running a team of field and project engineers. On paper, a healthy business. Underneath, two problems were quietly draining time and money, and no amount of effort seemed to fix them.

"We were good at engineering. We were terrible at the paperwork around it, and the paperwork was eating us alive."

Problem one, materials & budgeting

Estimating materials and managing budgets was brutally complex. It spanned dozens of line items, changing prices and multiple projects at once. They never quite got it right, over-ordering here, under-budgeting there, and the errors compounded into lost margin on nearly every job.

Problem two, custom invoices

Their invoices were highly custom and client-specific. Producing them meant roughly 20 hours every single week, just to order, organize and send the billing. That's half a full-time role spent on formatting, not engineering.

◆ How It Unfolded

Built in iterations, not one big bang

We shipped value early and kept adding. Each iteration paid for the next.

1
Iteration 1 · The foundation

Automated materials, budgeting & invoicing

We rebuilt the two hardest workflows first. The system now handles materials estimation and budgeting automatically, the thing they could never get right by hand. It also generates their custom, client-specific invoices automatically, and connects straight to QuickBooks to send them, a process that used to be entirely manual.

~20 hours/week of invoicing work eliminated, and budgeting stopped leaking margin.
Materials & budgetingAuto-invoicingQuickBooks sync
2
Iteration 2 · The edge

Real-time vendor pricing & a labor system

Next we gave them an unfair advantage. An RPA engine now scans 30+ vendor sites every day, pulling live prices on each material straight from each vendor's page. The firm instantly sees the cheapest source and the best offers for every item. In parallel, we built a fully automated labor system where engineers log time, order tasks and manage their work in one place.

Better material prices sourced automatically, plus labor finally organized and measurable.
RPA · 30+ sites/dayLive price scrapingLabor & time tracking
3
Iteration 3 · The growth engine

A client portal that became a revenue stream

Still within year one, we opened the system up. A client portal lets the firm's own customers tap into the same sourcing power, saving money without hunting through dozens of vendors themselves. It turned an internal tool into a selling point.

Sales rose 35% in the first year, driven by this feature alone.
Client portal+35% salesNew value for customers

The numbers that made it free

Here's what makes this project one we love to tell. The system didn't just save time, it generated far more than it cost, so the investment paid for itself out of its own returns.

Line itemAmountNote
Costs saved (year 1)+$55,000Less waste, no more 20 hrs/week on invoices
New value generated (year 1)+$180,000Better pricing, +35% sales from the portal
Project cost−$120,000Paid over 2 years (≈ $60k/yr)
Net, year one alone+$115,000Value & savings, minus that year's project payment

The project cost $120k, spread across two years. In year one alone it returned roughly $235k in combined savings and new value. By the time the two-year payment period ended, the owner felt like the entire system had been free, because every dollar he paid for it came out of the money it had already earned him.

"It paid for itself. The money for the project came out of what the project made us. It never felt like a cost."

Where it stands today

The relationship didn't end at launch, it compounded. Today the firm pays:

  • $20k / year to maintain and support the system.
  • $35k / year that they choose to invest in new modules, chasing even more ways to save and earn.

That second number is the real proof. When a client keeps voluntarily investing in more software, it's because the last round already paid off. That's exactly the outcome we design for from day one.

◆ At a Glance

Everything this system does

Materials & budgeting

Automatic estimation and budgeting across projects, the workflow they could never get right by hand.

Custom auto-invoicing

Client-specific invoices generated and sent through QuickBooks, replacing ~20 hours of manual work weekly.

Real-time vendor pricing (RPA)

A bot scans 30+ vendor sites daily for live material prices, surfacing the cheapest source automatically.

Labor & time system

Engineers log time, order tasks and manage their work in one automated place, no more scattered tracking.

Client portal

Customers access the firm's sourcing power directly, the feature that drove a 35% sales increase.

Ongoing evolution

New modules added every year, because each round keeps paying for the next.

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